7 Most Frequently Asked Questions

We were so satisfied with Aqua's service & response to our problem. The staff and especially Logan that fixed our discoloured water. He fixed our water problem in a economy mined way. All is solved. Another company was going to go to the most expensive remedy. We would recommend Aqua to anyone with a water problem. Logan rocks!!

Quick response and prompt service. Resolved issue but also fixed two other items. Definitely using them again!

I recently bought a house and I was in it for about nine months and the Inside reserve tank apparently it was saturated, but Aqua was nice enough even though they don’t transfer ownership when you purchase a house they at no cost were nice enough to install a brand new tank and all I had to pay was installation charge great customer service. The guys were really nice. They even came back out here and checked when I thought there was a little bit of a leak. Would recommend to anyone.

Excellent service!

Showed up in time- showed how to use the iron curtain -

So friendly and fast service! Really appreciate it! Thanks so much!

The technician was able to find the problem and give us a cost and repair the same day. I would highly recommend this company.

Great service when our pump went out.

The Aqua Well team is very knowledgeable. Provided quality work installing our new well pump.

I used this company while selling my father's house and for my own home this year. Both calls where take care of within a day of calling. They worked outside in the pouring rain with a smile to take care of my problem. Prompt service and caring attitude!

Excellent work and the very best people to work with

The team at aqua well was very easy to work with and very supportive. The ladies in the office were extremely patient with me as we worked through multiple rounds of chlorination to eliminate bacteria in our well. I would not hesitate to refer them to anyone!

Very professional and quick service on my old well that needed a new lateral line.

Aqua Well and Pump have been a great company to work with for our well needs. This past summer our pump broke and they were able to come and replace the pump on the same day. Always dependable and trustworthy!

Aqua Well was great with the house I recently bought. Aqua had past records, everything labeled clearly on the equipment in the home so I knew exactly who to call. Top quality people who take care of business.

Great job! On time, honest. Would Recommend!

No water pressure at all from faucets early one morning. Called plumbing company we normally use. They said they wouldn’t be able to come out until the next day, at the earliest. Called Aqua and they had a tech out within the hour. Tech had the problem resolved in no time and was very polite and professional. First choice from now on.

Polite and professional, highly recommend, worth every penny spent!!

When my pressure tank sprung a leak, they were there to help right away. Very honest and helpful from the initial phone call all the way through to install. The "reception" lady and technician were super friendly, knowledgeable and proactive. I will absolutely be using them for my future needs!

They were able to come out right away, efficient and knowledgeable of the situation.

Very professional installation. They handled everything. We ended up having to replace things we didn't expect to, but the technician was knowledgeable and patient, not pushy, and let us make our own decisions about how to handle our situation. We love the Simple Pump that was installed.

Chad was easy to work with and took the time to answer all my questions. He was honest and completed my well maintenance with no issues.

Always have had a great experience with Aqua. They are my go to any time I need well tests done.

Fast service, stayed late to make sure we had water!

We had Aqua Well air lift our well, replace the pump with a constant pressure pump and replace the pressure tank. The work was done quickly and professional. I was pleased with their work and can recommend them and will use them on any future well needed we may have

Really took great care of us when our pump failed on the weekend in freezing temperatures. They’re the best

Aqua is very prompt in organizing quotes, appointments, and coordinating work. They provide very thorough and good quality work, worth every penny. I will be calling them again in the future for any well work I need.

Always very professional, both office and service staff. The installer was very informative and answered all my questions.

Simplemente los mejores, el dia de ayer se nos terminó el agua. Es nuestra primer vez viendo en una casa donde se usa agua de pozo y sin saber que hacer al respecto. Yo inmediatamente busqué el Google alguna conpania abierta para que me viniera ayudar al dia siguiente. Había llamado a otro negocio y quedaron de pasar de 9am a 11am y nunca llegaron, me llamaron como ala 1:30 para decirme que en 1 hr pasarían. Les dije muchas gracias pero ya contrate a otra compania y ellos ya estan x llegar a mi casa. Aqua Well & Pump Systems,inc simplemente los mejores llegaron a tiempo y muy profesionales. Gracias.

Very professional and took time to explain everything. Dealt with inevitable complications with ease from experience.

When I noticed I didn't have any water I called Aqua Well and within the hour, a technician was at my home, fully prepared with everything needed to diagnose and repair the issue. They had it fixed within three hours, start to finish. I was especially impressed with their phone support they were kind, clear, and genuinely helpful. From first contact to final fix, the entire experience was smooth, professional, and reassuring. Highly recommend them for anyone needing fast, reliable service.

They did a great job! Called in the morning and they were at my house within the hour and had everything fixed within a few hours.

I never had a home with Septic and Well Water before so I contacted several companies to see if they would be willing to send a Technician out to show me the workings and what to look for (Maintenance) and to look system over to see if all looked good. I spoke to Alyssa on the phone and Chad & Dylan came out to go over everything.. they were all so nice to work with and speak to. I am very happy O heard about this company and will call them for all my Well needs.

The technician that came was very knowledgeable and helpful. He was able to get our pressure tank swapped within a couple hours. Also let us know of somewhere things to look for in the future as far as maintenance.

They came out in zero to replace our well pump. Did a great job of explaining everything. Would highly recommend to anyone that needs well service.

Great service, prompt and reasonable. Have used Aqua Well several times over the years. Have been a reliable resource. Highly recommend.

Great service from start to finish. They were very helpful and professional from the quote to the finished work. Would highly recommend!

They were able to come out quickly. Had the needed parts in stock and cleaned up immaculately.

We had our pump replaced and then a few issues with water quality. Everyone was very helpful in getting things resolved.

Unbelievably well-run company. We woke up to no water pressure and gave Aqua a call—Sammy picked up right away and calmly walked us through every possible issue. After confirming what we’d already checked, she got someone on the schedule that same day. Logan came out and couldn’t have been better. He answered every question we had with clarity and patience. You could tell he knew the system front to back. Professional, timely, well-organized—and just easy to work with from start to finish. We’re hoping this pump lasts for quite some time, but when the time comes, we’ll be calling Aqua again without hesitation.

This is a pleasure to write… this company and its employees are such a pleasure to work with! From the initial call in for service… not knowing what I needed, but in dire straits due to a non-functioning well.. to the service itself, I cannot relay how wonderful they are!! The knowledge and know how they presented, Logan their service tech… WOW! I had no idea they still made service professionals like this still. Just SO happy with the high quality work they were able to provide. We are back up and running due to them!!! Bravo Aqua, Bravo!!!

Logan b, was an awesome guy got my well air flushed out I give him a 10 star. Thanks for the help out in delavan Logan b.

We had a great experience with Aqua Well & Pump Systems. We contracted with them in May 2025 to drill a new well and install a new pump. Everyone we dealt with (Ken, Chuck, Sammy, Diane, etc) was professional, responsive via phone and email, and extremely competent. Our old system in the house was somewhat convoluted, and they reconfigured everything and brought it up to date. They were very respectful of our property and disturbed the landscaping as little as possible. This included underground boring into the house rather than digging a large, long trench. The price was very fair, and they handled all permits and other details as needed. Finally, a shout out to Chuck who very helpful in explaining the process, and answering our questions before, during, and after installation. Highly recommended.

I I needed a 20' trench dug to bury a new conduit from my house to the well. Also, my pressure tank was running on borrowed time. Logan B. and James A. arrived promptly and went right to work. James dug the trench, Logan worked on the connection and replaced a useless faucet with one which allows me to draw unsoftened water for my houseplants. They removed the old pressure tank and Installed the new one without a hitch! I'm grateful for these two trained professional s who focused on their work, answered all my questions, and left no mess! Aqua Well is the only one I will call for any future well issues. Thank you, you are the best. Darlynne H.

Used them to test well prior to selling my home. They come out within a few days and performed the services without an issue. Highly recommend.

Pleased to share that we received excellent service from Aqua Well & Pump Systems. Work was scheduled quickly around the holidays. Technicians were knowledgeable and office staff was super helpful. We appreciated the added assistance to get our water tested after well was chlorinated. Highly recommend!