Frequently Asked Questions
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What Our Customers Have to Say
5 stars Outstanding Superior work. Chuck, James and Ashton Thank You for doing such a great job. I would highly recommend Aqua Well & Pump they are the best. Bob, Karen & Buddy
Extremely knowledgeable and trustworthy, as they helped diagnose a problem and did not try to sell me something I didn't need .
Our well pump went out at 6:30 AM on a winter morning. A service repairman was at our house by 9:30 and water was back on by noon. Excellent communication and service. It was greatly appreciated.
We needed to have our well properly abandoned in a limited amount of time. The office staff was prompt, courteous, and knowledgeable. They took care of the permits and paperwork. The technician James was efficient, courteous, explained things well, and cleaned everything up. Top notch service.
I called Aqua Well on Monday and Chuck and Logan were at my house by 8:30 am the next morning. They professionally accessed the situation and had a new pump installed by noon. I would highly recommend this company to anyone with well or pressure tank problems.
Very friendly and courteous! Great communication. Arrived when they said they would and price was extremely reasonable! Would recommend highly!
Fast and efficient services.. Logan was professional and very knowledgeable!
Aqua’s customer service is outstanding! The staff are easy to work with, quick to respond to needs, knowledgeable and able to answer questions. The receptionist Sandy is also very kind and helpful.
We had Logan do a routine inspection of our well. He made some great comments regarding things that should be repaired and addressed. Besides being technically competent he does a great job in answering questions and explaining everything in great detail. He is totally focused on providing great customer service. I highly recommend this man and Aqua Well for well service. The office staff is great too. They kept me informed of when the service would be performed.
Our pump went out in Janurary 2022 on the coldest day of the year. We called a different company before and they wouldn't come out for a few days. Aqua did not hesitate & came out the same day. In the process James and Chuck noticed we needed some repair work on the outlet. They took time to explain it all & we were impressed with their knowledge & dedication to continued related environmental education. We had them in June to dig and fix it. We will ALWAYS recommend Aqua to anybody we come across. Stand up workers with quality resaults.
Our well pump and tank went out on us. Aqua Well sent a tech the next day who was able to handle the entire replacement start to finish within a matter of hours. Logan B was polite and professional and got us back up and running in no time at all.
Our pressure tank was leaking and got same-day service. Logan B. the service representative that came out explained everything thoroughly and replaced the tank in a very timely fashion. I have used them in 2020 to replace our well pump. I highly recommend them.
exceptional service from everyone at Aqua ... from Sammy: courteous and quick scheduling to James (2nd generation Aqua technician): timely problem diagnosis, expertly balanced recommendations, and skilled air lift / pump replacement ... couldn't be more pleased with the entire 'Aqua Team Experience' ... thanks to all
I had Aqua Well and pump meet my service needs in a very prompt, reliable and pleasant manner. I had lost water service and contacted them on a Sunday night.(not an emergency, but was hoping to get up and running as soon as possible) Early Monday morning they contacted me and sent out service personnel to troubleshoot and fix the problems. They were very thorough in explaining what had happened and what was going on. Made suggestions as to how to address the problem and immediately gave multiple remedies. I embraced their knowledge and took their recommendation as to what they believed was the best bet. I feel that the price was fair. The service was excellent. And would and will recommend them to others with well issues that need professional repair and guidance. Thank you so much, and hats off to the young committed service technicians that addressed the repair. Respectfully, Paul Martell
Aqua Well was the company that created our well and pump system for our new house over 20 years ago. Recently we had issues with our water pressure in our pressure tank. I explained the symptoms and they had me do a couple of things on my own to help diagnose if I needed a new tank or not. Turns out it was something I could DYI instead of purchasing a new tank or even having a plumber visit....NO CHARGE. What excellent and knowledgeable people! Please use their services.
My well pump stopped working suddenly on a Friday evening. I called Aqua and spoke to Sammy who was very friendly & accommodating. She had someone at my house right away. Chad quickly identified some shorts in the well pump wiring and did a high quality repair for a very reasonable price. He tuned up the rest of the system and even took some time to teach me about it when I asked questions. Amazing service!
Remodeling an older home and needed a new pressure tank for our well. Our service tech was Logan. He was very knowledgeable and down to earth. Completed the job faster than he quoted. I would definitely recommend Aqua Well
Friendly operation, knowledgeable.
Friendly operation, knowledgeable.
Fast and good service
Pumping system failed during this drought. Planted over 10K in landscaping this season. I needed help and fast...Called Aqua Well & Pump Systems. Chuck, their service tech, was here in less than 2 hours. He evaluated my pump and determined, due to the age of the unit, the entire system needed replacement. I have a larger pump that required to be pulled by hand as the well was not accessible to a service truck. He called upon three additional service techs, Dan, Chad and James. They worked for 6+ hours in the 90+ heat and humidity - Unbelievable! To make a long story short, they made a hard job look easy. All were polite and professional. They explained to me all of my questions in detail and left my property as clean as it was when they arrived. I cannot say enough about this team! Good Job Guys - You're worth every dollar spent!
We recently were having low pressure issues throughout our home and called Aqua out to evaluate. There is high iron in our area and we've had issues with this in the past, Chuck was able to airlift and chlorinate our well to improve production and break apart some iron deposits down the well. We noticed our pressure increase greatly and we no longer have an issue running multiple faucets/showers at the same time. I highly recommend Aqua Well & Pump, they were prompt, professional and the service was second to none.
These guys were absolutely the best our well pump had shorted out because it was 67 years old called at 2:00 p.m. their guys were here by 6:00 p.m. dismantled our entire old pump and well replace everything including our pressure tank and all of the electrical up and running by 10:00 p.m. OMG thank you so much they are chlorinating our system and allowing us to clean out all of the old debris as that is what happens with an old system and agitating everything after flushing our system everything is now 100% brand new and I am sure good for a long time their workers are extremely professional and know exactly what code is here in our area and make sure everything is absolutely perfect our family could not be more happy with their service I would certainly recommend this company to anybody with a water or well problem five stars Kevin
Had expansion water tank installed today,Chad the installer did a fantastic job very respectful an very professional I highly recommend this company .
Bill and Chandler were very kind and professional and worked very quickly. I was impressed with the company's quick response as well. They replaced our water pressure tank.
Extremely friendly and informative. I had no water coming to the house, Chuck was at my door in under an hour. Diagnosed the well pump and got started right away. He had the pump replaced, well flushed and chlorinated and was heading out before I even needed to pick my kids up from school. Can't say enough how much I appreciate their speed and service!
They came and fixed a lateral pipe leak. They were able to repair it the same day they came. Very nice guys came out, worked hard and did a good job.
Very impressed with the service and responsiveness. I needed work done on my well pump to satisfy a real estate transaction. They were able to fit me in the same day I called! Staff was friendly, very professional and knowledgeable.
I had a very positive conversation with the person that answered my call. I had air infiltrating into my water system which was quiet problematic. They guided me to call my water conditioning people before they came out to look at things. It turned out that there was a check valve on my iron curtain which was causing the problems. Once that was replaced, I was back in business! They easily could have chose to say.... "sure, we'll come look at it" and I'm guessing it could have cost me a fair amount of money. Thank you Aqua Well & Pump Services for being honest!
I have used Aqua Well and Pump for the past 3 years and they never disappoint with their services. They are prompt and courteous. Always upfront about pricing as well. Dyan is great at walking through steps to solve problems before even sending someone out to your house.
Great business! Great people! Very informative. Appreciate their honesty.
Great customer service. The best technicians on the planet!!!
Wow what a great contractor. Brian came out to our house to analyze the low water pressure problem we were having. Brian quoted us a price on the repairs. The job was done for the same price Brian quoted us. What great service we received and now we have great water pressure also. Thanks you Aqua Well and Pump.
24/7 Emergency Service Hotline
We make it a priority to ensure any time you call you will speak directly to our staff, never to an answering service, voicemail, or automated option. This ensures you are never left in need.1 (800) 452-6060