What Our Customers Have to Say on Our Site
Aqua Team: Great Service Again. We have relied on you twice to get us out of a jam with our water. Bravo!! Nice guys who know exactly what to do. Sorry we had to run while you were here. Just too busy. We happily payed the bill completely and will call you again for the next problem! Will be recommeding you to everyone!
I am writing to state how pleased I am with the service I recieved from Aqua. When I first noticed the problem with my well, the woman I spoke to at 11p.m. on Friday evening was very helpful & reassuring. The two men who came to investigate the problem were obviously experienced service technicians. I am most grateful for their efforts to find a solution that would not destroy the field stone terracing & decking, the repair of which would have incurred additional expense. They took the time needed to examine the problem & attempt to make the repair despite the fact that exact fittings were lacking. One could easily see that they placed the interests of the customer first. On the second visit the next day, I was expecting to lose some of my decking. However, I was told that the problem was discussed the previous evening at the shop & a solution arrived that would not require further digging & destruction of the decking. I would like to thank Aqua for placing the needs of the customer first & for the fine job its technicians did in the repair of my damaged lateral well plumbing.
We called on 10/22/15 for service. We were quoted over the phone the trip charge as well as a best and worse case scenario. We were then told they would get back to us once she worked out a schedule. We were called back within 15 minutes and we had a technician at our home in less than 45 minutes of the first call. This is exceptional!! A minor adjustment was all that was needed but our tank is on it's last legs so an estimate will be mailed detailing what needs to be done allowing us to budget for this. We cannot understate how great this service was in this day and age. Exceptional!!!
We were recently experiencing low water pressure. Aqua came out to analyze the situation and was able to fix the problem the same day for the price they quoted. I would highly recommend Aqua Well & Pump to anyone with well and/or pump problems! They have an extremely knowledgeable and experienced team!